Manager - Claims Delivery (Brisbane City)

Take hold of a monster chance and join our ART Life team as a Manager – Claims Delivery. If you’re a good fit for this role and live in Brisbane, we’d love you to apply. Why join us
- You’ll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in‑person days at our purpose‑built hubs and working from home.
- In the office, enjoy end‑of‑trip facilities, a yoga and multi‑faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces. About the role We’re all about helping our members make the most of their money. And while they go after their goals, you can too. We’re now seeking a Manager – Claims Delivery to play a key leadership role in shaping and delivering high‑quality group life insurance outcomes for our members. This role provides strategic and operational leadership across claims delivery and related insurance operations. You’ll lead and mentor team leaders and their teams, ensuring timely, compliant, and compassionate service while driving continuous improvement across our group life offering. This is a pivotal role for someone who thrives at the intersection of people leadership, operational excellence, and member advocacy—and who wants to make a meaningful impact at scale. Your responsibilities
- Develop and execute operational strategies aligned to ART Life’s goals.
- Drive innovation, continuous improvement, and digital readiness.
- Champion simplified, member‑first insurance experiences.
- Lead, mentor and empower Team Leaders across claims, administration, and member servicing.
- Attend Trustee Service meetings to provide insights on claims performance and service metrics.
- Ensure compliance with APRA, ASIC, AFCA and the Life Insurance Code of Practice.
- Oversee risk identification, incident management and audit support activities. This role is available as either a permanent or fixed‑term/secondment opportunity. About you This is a high‑impact role suited to a collaborative, forward‑thinking leader who thrives in a regulated environment and is committed to continuous improvement.
- Strong experience in insurance operations, ideally in group life or superannuation‑linked insurance.
- Proven leadership experience within a regulated financial services environment.
- Deep understanding of group life insurance products and member servicing.
- Experience with digital transformation in insurance.
- ALUCA accreditation or tertiary qualifications in business, insurance, or health sciences.
- Completed tertiary qualification in Business (or similar). #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qyvtb