IT Customer Support Officer (Brisbane City)

- Information Technology Services – Customer Support Services
- Full-time, fixed-term position for 3 months
- Base salary $83,776
- $93,121 + 17% Superannuation (HEW Level 5)
- Based at St. Lucia Campus Job Description We are seeking a skilled and client-focused IT Customer Support Officer to deliver timely and effective Tier 1 and 2 technical support services across the University. Whether specialising in Desktop or Audio‑Visual support, you’ll play a key role in diagnosing and resolving IT issues, managing IT assets, and maintaining a strong connection between clients and UQ’s Information Technology Services (ITS) team. Your proactive problem‑solving, strong communication skills, and commitment to customer service will ensure high levels of user satisfaction across teaching, research, and business environments. Key Responsibilities
- Provide responsive Tier 1 and 2 IT support across desktop or audio‑visual platforms, ensuring timely resolution of hardware and software issues.
- Deliver high‑quality customer service through clear communication, proactive follow‑up, and effective incident management.
- Maintain and support IT assets, teaching spaces, and AV systems using modern deployment tools and service management platforms.
- Contribute to knowledge bases, documentation, and team projects to improve support processes and service delivery. About UQ As part of the UQ community, you will have the chance to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Benefits
- Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- UQ Study for Staff
- On campus childcare options
- Affordable parking (from just $6.40 a day)
- Salary packaging options About You
- A relevant qualification in IT or equivalent combination of education and experience.
- Proven experience supporting Windows, macOS, or AV systems in a client-facing role.
- Robust problem‑solving skills and the ability to deliver both remote and on‑site support.
- Excellent communication and interpersonal skills, with a customer‑first mindset.
- Ability to manage competing priorities and maintain professionalism under pressure.
- Familiarity with IT service management practices, cybersecurity awareness, and asset management tools. Requirements Appointment to this role is subject to the successful completion of relevant pre‑employment checks, which may include verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender‑based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer‑sponsored work rights are not available for this appointment. Contact Questions? For more information about this opportunity, please contact Suman Saha, Manager, IT Service Delivery at . For application inquiries, please reach out to the Talent Acquisition team at , stating the job reference number (below) in the subject line. Application Process We Welcome Applications From All Individuals And Are Committed To An Inclusive And Accessible Recruitment Process. To Be Considered, Please Ensure You Upload:
- Resume
- A cover letter summarising how your background aligns with the “About You” section Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. Applications close Applications close Wednesday 25 February 2026 at 11.00pm AEST (R‑61382). Posted 18/02/2026 #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rbx4m