Customer Support Officer (Brisbane City)

Job description We are currently seeking a customer support officer to join a busy and supportive Family Care team for an immediate start. Key Responsibilities
- Manage inbound calls and email enquiries from families and childcare centres.
- Support families through the enrolment process and provide general information.
- Respond to customer enquiries and complaints with empathy and professionalism.
- Monitor shared inboxes and maintain accurate records and case notes.
- Build strong relationships with families and centre teams through clear and supportive communication.
- Work collaboratively within a close-knit Family Care team in a fast-paced environment. What’s on Offer
- ASAP start with interviews taking place face-to-face onsite.
- 4-6 week temporary assignment with potential for extension through to end of June.
- Full-time hours, Monday to Friday between 8:00am and 5:00pm.
- $35 per hour + superannuation.
- Office-based role.
- Join a welcoming and collaborative team setting during an exciting growth phase. About You
- Previous experience in customer service or contact centre environments.
- Strong written and verbal communication skills with a relationship-focused approach.
- Confidence managing enquiries and supporting families in a professional and empathetic manner.
- Experience within childcare, NDIS, community services, or child safety environments will be highly regarded.
- A positive attitude and ability to thrive in a fast-paced team environment.
- Ability to commence immediately. Please note successful candidates will be required to hold or complete a Blue Card lodgement prior to commencement. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rguwv