Property Assessing Specialist (Racq Insurance) (Brisbane), Brisbane City

From September ****, RACQ's insurance arm began a long‑term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing recent opportunities to support our communities. RACQ is seeking an experienced Property Assessor to deliver efficient, empathetic and tailored loss‑assessing services to our members during their time of need. Managing a portfolio of domestic insurance claims, you’ll conduct on‑site and desktop assessments, determine damage and best‑practice repair solutions, and support timely, cost‑effective outcomes. You’ll work closely with members, builders, investigators and suppliers, while also providing technical advice to the broader claims team. This role is critical to maintaining team capability and RACQ’s industry‑leading claims experience. This is a permanent full‑time role based in Meanjin (Brisbane). What You’ll Do
- Conduct in‑office and desktop assessments of insured properties to determine damage, cause of loss and explain the claims process to our members.
- Review and assess scopes of works submitted by suppliers to ensure they are accurate, appropriate and cost‑effective in line with policy coverage and claim outcomes.
- Attend joint on‑site assessments with builders, restorers, engineers and other specialists where required to provide technical input and support the progression of claims.
- Provide empathetic, expert advice and clear communication to customers and third parties throughout the claims process.
- Liaise with claims officers, builders, restorers, investigators and other external stakeholders to progress claims and resolve issues.
- Complete accurate reports, estimates, reserves and documentation to support claim decisions and compliance requirements.
- Identify potential risks, complaints or suspicious claims and escalation appropriately while supporting continuous improvement. What You’ll Bring
- Experience in insurance claims, loss adjusting, property assessing, building consulting or a relevant building trade.
- Strong understanding of (or ability to quickly learn) insurance products, policy interpretation and causes of damage.
- Empathetic, customer‑focused approach with excellent written and verbal communication skills.
- High attention to detail with the ability to produce accurate reports and assessments.
- Resilience and adaptability, particularly during periods of high demand or weather‑related events.
- Confidence working with multiple stakeholders, including builders, suppliers and investigators.
- Current valid driver’s licence. What We Offer
- Boosted superannuation with 13% as standard.
- Convenience of a fully maintained company car supplied as part of this role.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
- Work‑from‑home and many flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech and appliances, and many more.
- Industry‑leading 20 weeks paid parental leave.
- Access to LinkedIn Learning, the award‑winning IAG Academy, study assistance and secondment opportunities. Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation. More About Us As part of IAG you’ll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ri6ep