Window Dispatcher (Brisbane) (Brisbane City)

Overview Transdev in San Francisco, CA is hiring a Window Dispatcher. The Window Dispatcher oversees road service through communication with Operators and provides customer support to the clients. They assist in driver sign‑in and shift end, coordinating vehicle and other equipment assignments, in accordance with contractual obligations and company policies and procedures. The role requires clear, qualified and timely communication with company employees and represents the company to its customers and the public in a courteous manner. We are seeking customer service‑oriented professionals who are dedicated to safety. Compensation Pay: $*****/hour; Range $***** – $***** (Union Collective Bargaining Agreement payscale). Starting pay $***** with progression to $***** over 1 year. Benefits
- Vacation: up to 14 days per year
- Paid Sick Leave: 48 hours annually
- Medical, dental and vision benefits
- Paid time off
- Paid sick time
- Paid holidays
- 401(k) or similar retirement plan
- Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities
- Provides manifests to drivers upon report; assign vehicles, radios and other equipment.
- Accurately records driver shift start and end through VDS, Trapeze and/or any other designated programs or procedures.
- Coordinates vehicle needs and availability with maintenance, road supervisors and operations.
- Monitors stand‑by drivers; coordinates with Dispatch for their need and potential assignment to routes; relieves from duty when not required.
- Coordinates with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service.
- Maintains records, logs, and schedules of driver assignments and reporting status.
- Signs drivers out at the end of their shifts; accounts for all equipment issued, reviews manifest and prepares and reports information as required.
- Accurately prepares reports on all activities occurring during shifts or as requested.
- Follows rules and regulations of the Company; follows instructions of management and supervisors.
- Adheres to all regulations related to the Americans with Disabilities Act (ADA).
- Handles passengers' personal property left on vehicles in accordance with Lost and Found procedures.
- Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision.
- Maintains confidentiality of passengers' information.
- Performs trip editing and/or VDS editing if assigned.
- Performs dispatch clerical functions as relief.
- Other duties as required. Qualifications
- High School Diploma or GED; Technical Degree preferred.
- Problem‑solving and analytical skills.
- Must be able to work shifts or flexible work schedules as needed.
- Ability to organize logical and efficient schedules and routes and adapt to changes.
- Ability to read, comprehend and understand a map.
- Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes.
- Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs.
- Strong written and oral communication skills.
- Transparent speech and pleasant phone demeanor.
- Ability to use a multi‑line phone system and handle multiple tasks concurrently.
- Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups. Physical Requirements
- Must be able to work shifts or flexible work schedules as needed.
- Majority of work is accomplished indoors in air‑conditioned or well‑ventilated facilities.
- Majority of work is accomplished in an office or cubicle space with a telephone and computer.
- Long periods spent sitting, typing, or looking at a computer screen.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equity, Diversity, and Inclusion Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us. Drug‑free Workplace Transdev maintains a drug‑free workplace. Applicants Must
- Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
- Successfully pass a pre‑employment drug screen. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ri7tx