Call Centre Team Leader Brisbane (Brisbane City)
Call Centre Team Leader Brisbane (Brisbane City)
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Brisbane City, Australia -
Posted: less than a week ago
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Description
About Us At Valuable Drinks Australia, we continue to redefine the landscape of beer and alcoholic drinks. Become part of a company where a vibrant workplace culture meets an iconic family of brands. Whether you’re drawn to the excitement of brewing or the allure of brand strategy, Valuable Drinks offers a dynamic environment where your potential is nurtured. Our workplace is more than a space
- it’s a community of passionate individuals shaping the future of the alcoholic beverage industry. The Role Developing a team of highly skilled and motivated Consultants. Act as first point of contact for Customer enquiries for our network of existing and future customers across Australia, by personal example lead the way and make calls to customers and gain uptake of deals and offers available. Manage customer interactions especially in country areas over the phone and utilising our CRM system to record communication for the Field Sales Team. Collaborate with our Field Sales Team to deliver an outstanding experience for every customer. Work closely with the team, motivating and coaching them. Keeping up to date with business initiatives and recent product lines. Create further interest in the GDA portfolio by offering customers more information about brands and offers available. Work with your manager to identify and deliver positive change and business efficiencies. Monitor daily call numbers to increase efficiency of the call centre. Keep the CRM system updated with relevant changes to customers and prospective customers. Skills and Experience
- Familiarity with CRM systems.
- Exceptional customer service skills, with a customer centric mindset.
- Excellent communication, management, interpersonal and leadership skills required.
- Computer literate with an eye for detail.
- Ability to build rapport and create sustainable relationships with our customers and stakeholders.
- Target driven and able to work to KPI’s and target. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rio3r
- it’s a community of passionate individuals shaping the future of the alcoholic beverage industry. The Role Developing a team of highly skilled and motivated Consultants. Act as first point of contact for Customer enquiries for our network of existing and future customers across Australia, by personal example lead the way and make calls to customers and gain uptake of deals and offers available. Manage customer interactions especially in country areas over the phone and utilising our CRM system to record communication for the Field Sales Team. Collaborate with our Field Sales Team to deliver an outstanding experience for every customer. Work closely with the team, motivating and coaching them. Keeping up to date with business initiatives and recent product lines. Create further interest in the GDA portfolio by offering customers more information about brands and offers available. Work with your manager to identify and deliver positive change and business efficiencies. Monitor daily call numbers to increase efficiency of the call centre. Keep the CRM system updated with relevant changes to customers and prospective customers. Skills and Experience
- Familiarity with CRM systems.
- Exceptional customer service skills, with a customer centric mindset.
- Excellent communication, management, interpersonal and leadership skills required.
- Computer literate with an eye for detail.
- Ability to build rapport and create sustainable relationships with our customers and stakeholders.
- Target driven and able to work to KPI’s and target. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rio3r
Highlights
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Company nameGood Drinks Australia -
Job positionCall Centre Team Leader Brisbane (Brisbane City)
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Call Centre Team Leader Brisbane (Brisbane City) has been posted in the Brisbane Customer Service & Call Centre category on Locanto.
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