Desktop Support Specialist (Brisbane City)

Experience: Freshers are invited (Either IT Diploma or Graduation) We at Coforge are hiring for a Desktop Support Specialist in Brisbane with the below mentioned skills. RESPONSIBILITIES
- Valuable understanding of Laptop, desktop, software, imaging & Printers etc.
- Build and maintain good understanding stakeholder relationships.
- Understand business priorities, impact, and urgency across all areas.
- Coordinate with 3rd Party vendors for delivery of IT equipment.
- Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc ITIL
- Ensure ITIL practices are followed by team.
- Good understanding of incident management P1,P2,P3,P4
- Should know Request, changes, problem management.
- Should know the on-call process while raising the critical issues. General
- Communication skill via phone, email, and live chat.
- Ensure that best practices and standards are followed.
- Identifying the areas of improvement and implement them within timelines.
- Initiate, demonstrate, and assume ownership of improvement areas of functionalities.
- Follow established guidelines, processes, design standards and enterprise development.
- Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency.
- Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.
- Always ensure availability of end user devices. Skills (Good to have, but need good communication)
- Understanding of ITSM process
- Understanding of Ops Ram and Service Now
- Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rnjuz