Accounts Relationship Officer (Brisbane City)

Accounts Relationship Officer (FIN00000164) Followmont Transport is seeking a passionate and service driven individual to join our team. The Accounts Receivable Officer will be responsible for collection of outstanding invoices in line with payment terms, including escalation to the AR Manager when payment terms are not met, responding to customer queries and requests while maintaining accurate financial records. This role plays a crucial part in our financial operations, and the ideal candidate will have strong analytical skills, attention to detail, and a proactive approach to problem solving. Key Responsibilities
- Payment Processing: Allocate payments as required and ensure payment promises are kept.
- Reconciliation: Regularly reconcile accounts receivable records to ensure accuracy and consistency.
- Collections: Follow up with clients on overdue payments.
- Dispute Resolution: Address and resolve any billing discrepancies or client queries regarding invoices.
- Record Keeping: Maintain accurate and up-to-date records of all transactions and communications related to accounts receivable.
- Collaboration: Work closely with the accounts receivable, sales and customer service teams to ensure smooth billing and payment processes.
- Communication: Ensure communication is conducted in a professional manner in line with the Accounts Receivable standards and escalates within guidelines provided.
- Investigate: Employ strong investigative skills, think outside the box, be inquisitive and tenacious. Qualifications
- Previous experience in a similar role is highly regarded.
- Excellent attention to detail and organisational skills.
- Strong communication, negotiation and investigation skills – able to communicate effectively to varied customers, demonstrate empathy and assert position when it is fair and owed.
- Ability to work independently and as part of a team. Attributes
- A proactive approach to identifying and solving problems.
- Ability to manage multiple tasks and meet deadlines.
- High level of integrity and professionalism.
- Multitask (phone calls / emails). Benefits
- Competitive Salary: We offer a competitive salary package.
- Professional Growth: Opportunities for career advancement and professional development.
- Supportive Work Environment: Join a collaborative and supportive team.
- Workplace Advantages Program providing discounts to many major retailers.
- Health Fund discounts for single or family cover.
- Free access to our Employee Assistance Program, Mental Wellbeing Program and Workplace Banking Program.
- Recognition programs where you are rewarded for your contribution to the business. Followmont Transport is a passionate family-owned business 100% dedicated to service and maintaining a hands‑on relationship with customers, our people, and suppliers. If this opportunity sounds interesting and aligns with your values, please apply, or send your resume to . Service | Unity | Passion | Integrity | Innovation | Care Apply on Kit Job: kitjobau.com/job/3rnzol