Desktop Support Officer - Contract (Brisbane City)

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech, we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work and one of Australia’s Best Medium Workplaces 2025, with an outstanding eNPS score of 68. We’re excited by the fact our team is continuing to expand. As we grow, we’re on the hunt for a Desktop Support Officer to join our team in Brisbane to deliver high‑quality onsite technical support to our customers. The role is a 3–6 month contract with the possibility of extension. Your role will be to provide friendly and knowledgeable support to customers with a positive, can‑do attitude. You will interact with a wide array of technology, including Macs, PCs, tablet devices, server systems, network infrastructure, and voice platforms, although most server and network elements will be managed by our specialist teams. What You’ll Do:
- Ensure smooth day‑to‑day operations for customer systems.
- Build personable relationships with end‑users.
- Collaborate with colleagues to improve processes and increase efficiency.
- Seek customer feedback and actively improve performance.
- Identify and develop procedures for new or undocumented requests.
- Keep documentation and procedures up to date.
- Take ownership of day‑to‑day technology issues and coordinate with external 3rd‑party organisations.
- Work with teams across the business to ensure successful outcomes for customers. What You’ll Bring:
- A passion for exceptional customer service, demonstrated by helping people resolve technical issues.
- A keen interest in technology and a strong desire to keep everything functioning optimally, with a willingness to learn recent solutions.
- Effective communication skills for troubleshooting, remaining calm, and providing clear explanations.
- A positive attitude and can‑do mindset, proven by helping others resolve technical problems.
- Excellent verbal and written communication with a wide range of stakeholders.
- Flexibility to handle unusual situations, such as staying later or adjusting work schedules. Benefits:
- Extensive training and development opportunities for continual growth.
- Extensive discounts and benefits to maximise your money.
- Choice of IT equipment and access to cost‑price tech for personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Join a team that values innovation, inclusivity, variety, and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rpnqg