Customer Service Officer (Brisbane City)

Customer Service and Service Delivery Support Officer Dynamic and fast paced role in a global Supply Chain solutions organisation Supportive and collaborative culture where you can have a huge impact Permanent
- Full time role
- Tuesday to Saturday roster The Opportunity We are seeking an enthusiastic and motivated Customer Service Officer to join our dynamic and collaborative Operations team in our newly built distribution centre in Brisbane Airport. In this role, you will be working in a fast‑paced operations environment, providing a high level of phone‑based customer service and operational support to all our customer’s stores. This would be a good prospect for someone looking to grow and develop their career and learn from ground up. Day to Day Responsibilities
- Provide high quality customer service to internal and external stakeholders
- Be responsible for receipt and amendment of customer orders in the system
- Advise customers of changes in item numbers and products as well as out of stock items
- Have a clear understanding of ongoing promotions and promotional products and advise customers of any order/inventory level changes accordingly
- Liaise with warehouse and transport departments to process additional orders
- Be responsible for complaint handling and resolution and ensure credits are processed in a timely manner About You
- Be a self‑starter who can manage your own time and prioritise your workload in a fast‑paced environment
- Strong communication and influencing skills
- Ability to problem solve and develop solutions
- Demonstrated ability to collaborate effectively with colleagues in a team‑oriented environment to achieve shared goals and objectives
- High level of accuracy and attention to detail with the ability to follow through
- Previous experience using CRM & WMS systems, would be advantageous
- Intermediate proficiency with Microsoft Office Training and Development We understand the importance of ongoing growth and development. As a valued member of our team, we will provide you with comprehensive training to ensure you excel in your role as a Customer Service Officer. You will receive the necessary support and resources to thrive in this dynamic industry. What We Offer
- Employee Assistance Program (EAP)
- Quarterly and annual recognition awards
- Free onsite parking
- Paid parental leave
- Volunteer leave
- Ongoing Training and development
- Career Growth opportunities About Martin Brower At Martin Brower we are proud to be a leading global Supply Chain Solutions provider for large scale restaurant chains. From our global supply network and distribution centres and into our customer’s hands, Martin Brower takes supply chain management personally. Martin Brower does more than procure and move product, we create and deliver smart insights by collaborating and innovating every link in the supply chain. Within ANZ, Martin Brower has a network of distribution centres across all major capital cities, and we are well known for setting new standards for on‑time delivery, dependability, efficiency, safety, and sustainability. We value the unique contributions of each and every member of our diverse Martin Brower family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, or disability status. If you want to be a part of this world‑class team, Apply Now! #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rrssb