Quality Assurance Senior Administrator (Brisbane City)

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard‑working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we’ll do more than simply ‘empower’ you. We’ll work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you. Quality Assurance Senior Administrator (Superannuation) Location: Brisbane Description The Quality Assurance Senior Administrator is responsible for delivering high quality superannuation administration services and projects to improve the services to clients. This includes high‑quality assurance and service delivery across all administration functions for our clients. Job specification
- Quality assessment and monitoring of work performed by the Administration Team to a high standard of quality, conformance and compliance in accordance with agreed procedures, including authorisation and payment of benefit payments
- Complete quality reporting and provide feedback to staff and/or management
- Deliver training to new and existing team members to ensure competence and accuracy of tasks performed
- Develop, implement and maintain processes and procedures (accurate, clear and concise) for conformance, improvement in efficiency and accuracy of services to our clients through design and quality analysis
- Perform User Acceptance Testing for systems and portals including provision of test results and defects to the relevant IT Team/s
- Quality assessment of complaint responses in a timely manner to ensure within Apex’s Complaint framework including any incident notifications and resolution as required
- Act as a technical expert for the team and take responsibility for complex investigation and follow‑through to completion
- Coordinate and collate requirements for Audits and follow‑up on investigation/review of audit outcomes to facilitate corrective action and improvements
- Assist with Data Integrity reports and obligations
- Assist with any tasks or duties as directed by the Team Leader/Manager and back up for absences Skills Required
- RG146 Superannuation qualifications
- 5 years’ experience in Superannuation fund administration
- Superannuation and pension administration experience>
- Excellent interpersonal skills
- Well‑developed PC skills eg. Word, Excel, Outlook with speed and accuracy What you will get in return
- A genuinely unique opportunity to be part of an expanding large global business
- Competitive remuneration commensurate with skills and experience
- Training and development opportunities Additional information We are an equal chance employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision is made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rsmsy