Customer Success Technical Adoption Manager (Australia, …, Brisbane City

Overview and Opportunity Are you a Brisbane‑based VMware technical resource with customer success skills, looking to join a highly successful Customer Success Organisation? As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross‑functional, unified customer experience and helping customers achieve their full potential through the adoption of VMware technology. Responsibilities
- Guide enterprise customers to onboard, adopt, and realise business value through success planning, execution, and technical guidance across the customer journey.
- Interact daily with assigned customers, managing your own schedule and priorities to maintain a great work/life balance while driving customer success.
- Create and maintain long‑term relationships, developing an understanding of customers’ technical and business goals.
- Leverage a TAM playbook, delivery kits, and tools to: -


- Create a Success Plan with objectives and tasks aligned to customer requirements.
- Deliver technology roadmaps & assessments with next‑step and outcome‑focused plans.
- Provide solution guidance and best‑practice reviews to identify performance optimization opportunities.
- Optimize operations to confirm activities align with technology goals and priorities.
- Provide industry insights and benchmarking for cost savings and risk reduction.
- Deliver feedback to Product Management and Engineering on feature requests and service adoption blockers.
- Communicate status with customers and the account team.
- Present achievements and customer progress regularly through quarterly business reviews.
- Identify customer use cases and opportunities for adoption guidance and workshops to further adoption and consumption.
- Continuously develop deep technical knowledge, pursue VMware certifications such as VCP, and participate in quarterly training programs. Success Metrics Over the first 6–12 months you will:
- Complete a well‑organised five‑week onboarding plan.
- Within one month of working with assigned customers, articulate their key business objectives and craft a joint Success Plan.
- Proactively drive customer health, retention, and consumption, ensuring best‑in‑class execution.
- Perform technology assessments, roadmap reviews, deployment guidance, best‑practice reviews, and day‑2 operations guidance.
- Consistently communicate progress through quarterly business reviews. Leadership and Team Culture The CS TAM team focuses on strategic customer outcomes, driving adoption and value, and fosters a diverse, unified, and team-oriented culture that values best‑practice sharing and meaningful career development. Location Brisbane – on‑site. A mix of working from home and customer sites is expected. The role is considered on‑site and requires the applicant to be located in Brisbane. Equal Prospect Statement Broadcom is proud to be an equal‑opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rsucs