Client Intake Officer (Brisbane City)

Overview Shine champions better justice for our clients. As a permanent, full‑time Client Intake Officer in our Brisbane CBD office, part of the Disability and Superannuation team, you’ll work closely with our legal team to make a meaningful, long‑lasting impact for our clients. Responsibilities
- Respond to inbound calls and other communications to the Disability & Superannuation Insurance team.
- Cultivate solid relationships and trust through empathy and understanding, interpreting client needs and connecting them with the right legal team members.
- Answer questions, obtain and record accurate information, and identify and qualify needs for potential claims.
- Correspond with third parties when required to obtain client‑related information.
- Support the Disability & Superannuation team with administrative tasks and optimise the use of internal systems to process information.
- Apply keen eye to spot opportunities for improvement so we can stay ahead of the pack and deliver the best outcomes for clients. Qualifications
- Previous experience within a customer service or contact centre environment highly regarded.
- Accurate typing skills with intermediate Word and Excel skills.
- Keen eye for detail in document management and collation.
- Empathetic and passionate about helping people.
- Recognise and value the importance of your role as the gateway to support clients. Benefits
- Connect and be you: Get the benefits you need, and work with truly authentic people. Enjoy the security of a large, well‑established firm that treats you as a person, not a number.
- Challenge and be challenged: We want you to take your place at Shine and make a real impact. Question and challenge – that’s how we grow.
- Achieve and grow: Start your Shine journey with our in‑house learning programs, where you’ll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow – within your role and beyond. We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace. We celebrate diversity and inclusion across age, disability, ethnicity, gender and sexual orientation, and encourage applications from Aboriginal and Torres Strait Islander candidates. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rtoar