Retail Operations Manager (Brisbane) (Brisbane City)

Role Overview Proactively supervising day‑to‑day activities to ensure the centre operates optimally, with maintenance, capital works and deliveries performed with minimal disruptions to tenants, customers and stakeholders. The priority at all times should be: the health, safety and security of all visitors and occupants; the presentation and performance of the property; the implementation of client strategies. Accountabilities
- Implementation and management of key service contracts to the site, including cleaning, security, waste, travelator/lift, HVAC, fire protection, car park management and other services related to the retail centre.
- Cleaning – supervise cleaning staff to maintain client standards with daily inspections of all areas and weekly inspections with the contractor representative.
- Maintenance – ensure that systems, plant, equipment, surface finishes, structure and surrounds are serviced to manufacturer specifications; carry out minor maintenance and cleaning tasks as required.
- Preventative Maintenance – prepare specifications and preventative maintenance schedules for a rolling twelve‑month plan to maintain all areas to the highest standards.
- Budgets – build and manage the annual Opex budget and actively contribute to the budgeting and business planning process for the property.
- Management of contractors – ensure all contractors satisfy insurance requirements and comply with Work Safe procedures and all legislation.
- Use the nominated work order management system to manage reactive maintenance tasks.
- Reporting – complete reporting within the JLL operational management systems.
- Tender of contracts – periodically re‑tender service agreements and contracts in consultation with the Centre Manager.
- Flexible availability – maintain versatile availability for urgent after‑hours matters, coordinated through the Centre Manager.
- Customer service – address relevant customer complaints promptly and effectively; liaise with business proprietors and management on health and safety issues.
- Support the Marketing Manager with set‑up and delivery of on‑site activities.
- Risk management – ensure implementation and completion of the JLL accepted risk management program to meet agreed KPI.
- Ensure all staff and contractors are inducted and receive up‑to‑date site‑specific training.
- Investigate and report on accidents and incidents on the property and carry out remedial work.
- Be alert to any action, incident or equipment failure that compromises public safety and security and take action to remedy as soon as possible.
- Capital works – ensure implementation and completion of the client capital works programme to meet agreed KPI.
- Sustainability – ensure implementation and completion of the client sustainability requirements.
- Workplace Health and Safety legislation – ensure all operations and maintenance functions conform to the Building Code of Australia and other statutory accountability.
- Security – supervise the security contractor to keep the retail precinct safe for customers, contractors and staff.
- Be aware of unacceptable behaviour in the centre and work to reduce incidents. Required Qualifications, Skills & Experience
- Extensive experience in property, facilities or project management related fields.
- Demonstrated knowledge of building technical services, especially HVAC, fire protection and electrical services.
- Ability to deal with a variety of complex issues concurrently within tight operational deadlines.
- Goal‑oriented and focused on meeting performance targets.
- Excellent client service and communication skills.
- Ability to work well in a team environment.
- Sound computer skills including Microsoft Suite products.
- Be punctual, well‑presented, helpful and reliable at all times. Training & Development
- Achieve agreed training and development targets per calendar year.
- Attend at least three internal EOS events per calendar year.
- Assist the team with achieving Key Performance Indicators and Management Agreement Targets. Key Result Areas
- Meet assigned KPI targets.
- Provide superior client services.
- Contribute to the growth of the company.
- Enhance own qualified and personal skills.
- Meet assigned financial targets.
- Team development. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rujnj