Application Support Engineer (Brisbane City)

As our highly valued Application Support Engineer based in Brisbane, you play a critical role providing technical support, expertise, leadership, coordination and guidance to deliver secure and reliable Core Banking, Payment and Lending services to our customers. We enable technologies and services that maintain compliance, improve service consistency and reliability, reduce risk, and deliver on new features that make our customers’ lives easier. You’ll make an impact by:
- Supporting our critical Core Banking platform, with a focus on achieving our high SLAs through well executed system design and implementation.
- Interface with vendor, business representatives and technical specialists, projects, end‑users and management and apply expert Core Banking technical advice to translate business requirements and change requests into appropriate and efficient Core Banking outcomes.
- Review and support vendor provided software updates through all life cycles of implementation.
- System patching and vulnerability management to keep within the organisation’s operational risk appetite statement.
- Configuration and maintenance of 24x7 system monitoring and alerting of critical systems.
- Support for project delivery teams of non‑production setting availability, configuration and application build and deployment processes.
- Build and configuration of ancillary Release and Deployment systems.
- Technical documentation of processes and procedures.
- Participation in the 24x7 rotational Core Banking on‑call roster.
- Incident management and stakeholder communications for outages. To succeed in this role, you will have:
- 5+ years in IT with a background in Application Support and/or Systems Administration.
- Extensive experience with Application Support in a Linux-based environment (Ideally Red Hat).
- Extensive experience supporting a Core Banking or ERP style system.
- Experience utilizing DBMS for Support purposes (Ideally DB2).
- Experience working with 3rd party vendors for 3rd level support.
- Experience with Linux system maintenance and operations.
- Experience utilising and writing scripts for Application support and management (Bash, PowerShell, Python).
- Experience operating in an AWS-based ecosystem (EC2, RDS, S3).
- Experience in Service Management/Incident Management of integrated operational system. Highly Regarded Experience
- Experience in an Application Support role in Financial Services.
- Experience operating within a regulated environment.
- Experience supporting an "On Premise" style Core Banking system e.g. TCS BaNCS.
- Experience in Enterprise Scheduling systems (StoneBranch, Control M, ESP).
- Experience with Release and Deployment Management for COTS systems on Linux.
- Insight of Banking and Finance sector regulations and compliances. Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success perks everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits: some examples include:
- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Outstanding Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Please contact our Talent Acquisition team at At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences
- including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community
- because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day. We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a far‑changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvqn6