Experience Design Professional (Brisbane City)

Overview We are seeking a Senior UX Designer to help design intuitive, scalable experiences for building, configuring, and managing integrations. This role is ideal for someone who thrives in complex systems, enjoys simplifying technical workflows, and collaborates closely with engineering and product teams to deliver high-quality user experiences. As part of this role, you will also help shape emerging AI-driven experiences within Tandem Connect, including assistant-based and intelligent workflow interactions. These experiences may support users in configuring integrations, troubleshooting issues, and navigating complex systems. You will play a key role in designing interactions that balance automation with user control, ensuring transparency, usability, and trust in AI-assisted workflows. Responsibilities
- Design end-to-end user experiences for Tandem Connect workflows
- Translate complex technical concepts (APIs, data mappings, event flows, plugins) into clear, usable interaction models and interfaces
- Create wireframes, prototypes, and high-fidelity designs to communicate solutions effectively
- Collaborate closely with product managers and engineers to deliver practical, high-quality solutions within technical constraints
- Contribute to and apply design systems, patterns, and standards to ensure consistency across the product
- Participate in user research and usability testing to validate designs and improve workflows
- Use product analytics, customer feedback, and qualitative insights to iterate and refine designs
- Support discovery work by exploring multiple design approaches and helping define problem spaces at the feature level
- Communicate design decisions clearly to cross-functional stakeholders
- Design and iterate on AI-assisted experiences, such as guided workflows, assistants, or intelligent recommendations that help users configure and manage integrations
- Translate complex system behaviours into understandable AI interactions, including clear system feedback, error handling, and user control mechanisms
- Explore and prototype recent interaction patterns for AI-driven interfaces (e.g. conversational, command-based, or hybrid UI + assistant experiences)
- Collaborate with engineering and product to define appropriate roles for AI within the user experience, balancing automation with predictability and user trust Minimum Qualifications
- 4–6+ years of professional UX/UI design experience working in cross-functional product teams
- Strong skills in interaction design, information architecture, and visual design
- Experience designing for complex, technical, or data-driven products (e.g. developer tools, SaaS platforms, dashboards, workflow systems)
- Ability to break down ambiguous problems and deliver clear, user-centred solutions
- Proficiency in design tools such as Figma (or equivalent)
- Strong communication skills with the ability to present and explain design decisions to peers and stakeholders
- Experience working in agile environments and collaborating closely with engineering teams
- Interest in, or experience with, designing AI-assisted or conversational user experiences (e.g. assistants, copilots, or intelligent automation)
- Understanding of human-centered design principles and usability best practices
- Portfolio demonstrating problem-solving process and shipped work Preferred Qualifications
- Experience designing for integration platforms, APIs, or developer-facing tools
- Familiarity with concepts such as data mapping, event-driven systems, or workflow orchestration
- Experience designing systems with modular or plugin-based architectures
- Experience working on enterprise or B2B SaaS products
- Exposure to design systems and component libraries
- Experience designing AI-powered or assistant-based user experiences (e.g. copilots, chat interfaces, or intelligent workflow tools)
- Understanding of UX considerations for AI systems, such as transparency, user control, error recovery, and trust
- Experience working on tools for technical users where automation augments (but does not replace) user intent Salary transparency and diversity statements have been omitted to maintain focus on the job description content. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rw80j