Customer Service Specialist (Frenchs Forest)

About the role Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:
- Are supported in the latest technology for mobile and unified communications
- Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
- Provide 1st level service & support
- Ensure that our customers are always kept connected
- Work closely with Telstra and other major tech vendors
- Maximise their time connected with basic troubleshooting
- Use the tools, knowledge and training to deliver imei's products in the most effective way possible. This role includes a variety of other responsibilities such as:
- Perform administrative duties and provide support to all departments
- Maintain effective communication channels with all departments
- Maintain relevant, accurate and accessible records of all activities imei is passionate about rewarding its people and you will have the prospect to earn a company bonus when the company reaches its yearly financial goals. About you Attributes & competencies that we are looking for:
- Excellent communication and interpersonal skills
- Problem solving and analytical skills with the ability to work through issues
- A 'can do' attitude
- Can work in a fast paced, fun environment Benefits and perks
- Free café quality coffee, monthly free lunches and a great social scene
- Great Career Progression Opportunities through our proven Pathways structure where your pay increases as you learn more and more!!
- Many opportunities to earn more in the role with shift allowance available too!
- Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and café's
- Free onsite parking
- Anytime Fitness on ground level
- Lots of free healthy snacks and fresh fruit If this sounds like something you will thrive and excel in, apply now! Job details:
- Reference #CS170225
- Updated on 10 February 2025
- Location Frenchs Forest, Sydney
- Expertise Customer Service
- Call Centre
- Salary $53,000
- $65,000
- Work Type Permanent Apply on Kit Job: kitjobau.com/job/3qne6y