Customer Service Representative (Burleigh Heads)

Green Life is one of the fastest growing clinic & dispensary groups in Australia. We've developed a healthcare service model that streamlines patient access to these medicines. Our Mission is to improve quality of life by simplifying access to plant based medicine. Our Vision is to see a world where plant based medicine is seamlessly integrated with mainstream medicine.

**At Green Life we Value**:

- Accountability
- We take ownership.
- Collaboration
- We help each other to succeed
- Empathy
- We care
- Enjoyment
- We have fun along the way
- Integrity
- We always do what’s right.
- Leadership
- We all lead
- Excellence
- We are committed to excellence.
- Innovation
- We keep challenging the norm.

**About the role**

The Customer Service Representative role plays a pivotal role in supporting all services within the facility. This role primarily involves making outbound calls to new patients who have booked online. In addition, you’ll support a wide range of patient enquiries as part of the team’s daily responsibilities. The role is quick paced and supports the facility 7 days a week

**Tasks & responsibilities**

A regular day will see you:

- Answer, screen and appropriately prioritise all telephone calls and enquiries
- Manage patient queries across both the clinic and the dispensary
- Initiate calls from patients who have left messages and follow up on patients
- Conduct new patient calls
- Demonstrating eagerness to learn new skills and immerse yourself in the medical cannabis space
- Manage administration tasks for the group

**About you**

Passionate employees are the key to our success. If you possess the following, then we would love to hear from you!
- Keen interest to learn more about Medicinal Cannabis (existing knowledge not essential)
- Excellent customer service
- Strong communication skills between all stakeholders
- Dedicated work ethic
- Ability to work well in a team and autonomously
- Eye for detail and accuracy
- Ability to work and make decisions under pressure
- Able to work weekends

**Benefits**
- 30% off all products and consultations
- Performance bonus
- Gift cards on your anniversary
- Embracing a collaborative, focused, and driven culture that rewards high achievers
- Joining an expanding global company during its exciting growth phase
- Playing a pivotal role in shaping the future of the multibillion-dollar cannabis industry
- Work from our new Burleigh Heads office.

**Company Overview**: Green Life is an Australian-owned and operated alternative medicine clinic and dispensary group changing alternative healthcare. We’ve developed a healthcare service model that streamlines patient access to these therapies. Our clinics & dispensary offers telehealth and in-store consultations. Apply on Kit Job: kitjobau.com/job/3qm90f