Shared Services Support Officer (Burwood)

Organisation/Entity: Transport for NSW Job category: Call Centre & Customer Service Job reference number: 108580 Employment type: Permanent Full-Time Salary range: $77,411.00-$85,149.00 Role Overview
- Deliver high‑quality customer service and operational support within a fast‑paced, multi‑channel contact centre.
- Respond to inbound calls, live chat, and administrative requests, providing first‑contact resolution.
- Process standard transactions using defined procedures and digital platforms.
- Collaborate in a team culture focused on continuous improvement, knowledge sharing, and capability development.
- Navigate complex enquiries and deliver efficient solutions while maintaining accuracy, compliance and an exceptional customer experience. About You
- Demonstrated experience in customer‑centric service environments.
- Ability to manage high‑volume enquiries across multiple channels.
- Robust communication and relationship‑building skills.
- Proficiency in multiple systems and digital platforms; adaptability to new technologies and processes. Work Locations
- Bega
- Burwood
- Wollongong
- Newcastle
- Dubbo
- Parkes
- Grafton
- Glen Innes
- Wagga Wagga About Us Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Additional Information This is an in‑person, on‑site role. Applications close 11:59 PM Sunday 24th May 2026. For more information, contact . Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q1iee