Senior Sales & Customer Support Officer - NSW (Strathfield)

At 4Cabling, we are more than just a leading direct-to-consumer manufacturer, wholesaler, and retailer of cabling, server racks, IT management, shelving, and electrical accessories. We are at the forefront of innovation in our industry. As we continue our exciting growth trajectory, expanding our reach and impact, now is a thrilling time to join our team. Our commitment to quality and innovation goes together with our dedication to team development, making 4Cabling the perfect place for those eager to advance in a dynamic and nurturing environment. Why 4Cabling? Joining 4Cabling means becoming part of a community that genuinely values work-life balance and team well-being. We are proud of our agile work environment where you can truly thrive both professionally and personally.
- Genuine Work-Life Balance: We understand the importance of balance and ensure that work complements your personal life.
- Supportive and Diverse Culture: Our inclusive culture celebrates diversity and fosters a collaborative environment focused on community involvement and corporate responsibility.
- Competitive Salary: Reflecting the experience and value our team members bring; our salaries are above market rates.
- Employee Development: Growth and learning are part of our culture, with opportunities for professional development across our expanding business.
- Health Benefits: We prioritise your health with comprehensive benefits.
- Central Location: Easily accessible by public transport, with free parking and nearby amenities. About the Role We are looking for a highly organised and proactive Senior Sales & Customer Support Officer to provide high-level sales admin and customer complaint resolution support to our Customer Service Team. Your primary goal is to handle customer enquiries including inbound-outbound calls and customer related administrative tasks so that our team can stay focused on our core mission. As a key member of our team, your responsibilities will include:
- Escalation Management: Serve as the senior point of contact for complex inbound/outbound calls, resolving high-level order delays, shipping inquiries, and customer complaints.
- Complex Processing: Accurately manage high-volume order processing, complex invoicing, PO generation, and secure payment lodging.
- Returns & Credits: Authorize and process Requests for Credit and Returns in strict alignment with company guidelines.
- Logistics Coordination: Partner with the Warehouse to resolve escalated freight issues and optimize delivery tracking for customers.
- Sales Support: Provide advanced support to the sales team by managing key customer accounts, generating complex quotes, and coordinating client needs internally.
- Process Improvement: Work closely with cross-functional 4Cabling departments to align processes, improve operational efficiency, and mentor junior staff. What We’re Looking For To be successful in this role, you will need:
- Minimum 3 years’ experience in B2B/B2C sales support and complex customer complaint resolution.
- Proficiency in Microsoft Office Suite, Google Workspace, Hubspot, related CRMs, and team collaboration tools.
- Exceptional written and verbal communication skills, tailored for both high-level stakeholders and frustrated customers.
- A flawless track record of accuracy in high-volume data entry and complex financial processing.
- The ability to handle sensitive corporate and customer information with absolute discretion.
- Full-time availability (this role is not suitable for individuals currently undertaking full-time studies). #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qz2sa