Customer Service Officer Residential Municipality Of Strathfield, Municipality of …

The Opportunity

Join our close‑knit team at Veolia's Chullora call centre, where you'll be the first point of contact for residents and councils across Ryde, Canada Bay, Parramatta, GRC, and Infrastructure contracts. This is a permanent full‑time role with flexible start times, no weekend or public holiday work, and a genuinely supportive team environment.

What's on offer

Permanent full‑time role with flexible staggered hours

No weekend or public holiday work

Conveniently located in Chullora

What you'll be responsible for

Handling 40–50 inbound calls per day covering missed services, damaged bins, and bulk clean‑up bookings

De‑escalating customer complaints and resolving issues with professionalism and empathy

Logging and updating customer interactions accurately in the CRM

Liaising with councils and internal teams to ensure issues are followed through to resolution

What you'll need to be successful

Previous experience in a call centre or customer‑facing role

Confident navigating databases and computer systems

Robust communication skills with the ability to de‑escalate difficult conversations

Organised, reliable, and able to manage a high volume of calls

Experience in the waste industry is a bonus, but not essential

At Veolia, safety is non‑negotiable. Shortlisted candidates will be required to complete a pre‑employment medical including drug and alcohol screening, and a National Police Clearance.

Benefits

Generous paid parental leave and paid volunteer days

Flexible and hybrid working arrangements

Superannuation contributions on unpaid parental leave

Fitness Passport and discounted health insurance

Employee Assistance Program (Thrive) for you and your family

Car allowances, novated leasing, and vehicle discounts

Bonus and referral programmes, plus employee share plan

Ongoing career development and explicit career pathways

Fairness, Diversity & Inclusion

Veolia is committed to diversity, equity and inclusion — we welcome applications from all backgrounds. If you need any adjustments during the recruitment process, please let us know.

Please note: candidates with personal or professional ties to Veolia or its related parties must disclose this at the time of application.

Learn more at anz.veolia.com/careers.

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