Guest Service Supervisor (Vasse)

Position: Guest Service Supervisor Type: Full-time Location: Vasse, WA, 6280 Pay: Above-award hourly rates aligned with experience Job Opportunity: Guest Service Supervisor We are seeking an experienced Guest Service Supervisor to join our team at our Vasse store. Reporting to the Guest Service Manager, this hands-on leadership role is centred on overseeing the Guest Service team of cashiers and ensuring our guests receive a consistently high standard of service each time they visit. About Us: Bunbury Farmers Market is a leading regional independent retailer of fresh produce and Market Made meals, with high‑quality specialist departments including our Gourmet Butcher/Deli, Dairy, Groceries, Sweet and Savoury Pastries, and Café. We source our produce from over 150 local growers and, together with our partners Hancock Prospecting, we are poised for rapid growth to continue achieving “Extreme Value and Extreme Freshness” in everything we do. Role Summary: This role is responsible for leading our team of cashiers and maintaining the standards of service, presentation, and efficiency expected within a busy retail environment. You will balance team leadership with day‑to‑day operational oversight, ensuring register areas run smoothly and guest enquiries are handled professionally. The Ideal Candidate:
- You stay steady when it gets busy and handle customer interactions with calm ownership.
- You are the kind of person who reads the room before making your mark — you earn respect by showing up consistently, not loudly.
- You notice things before they become problems and act without being asked.
- You take pride in how you present yourself and your section — not because you must, but because it matters to you.
- You don’t need constant direction — you know what good looks like, and you hold yourself to it.
- You are genuinely customer-focused — not performatively friendly, but the kind of person who anticipates what a guest needs before being asked. In a Farmers’ Market environment where regulars are loyal and expectations are high, that instinct matters enormously. What You Will Bring:
- Full, unrestricted rights to live and work in Australia
- Proven leadership experience within a high‑volume retail or hospitality environment
- Strong roster management and team coordination skills
- Experience with POS systems and cash handling procedures
- Excellent communication and interpersonal skills
- A calm, practical approach to problem‑solving and guest service
- Reliability and flexibility to work a four‑day roster, including one weekend day each week Your duties will include:
- Leading, coaching, and supporting a team of approximately 30 cashiers
- Managing rosters to ensure appropriate coverage while maintaining labour efficiency
- Overseeing register operations and maintaining an organised front‑of‑house environment
- Identifying training needs and supporting the ongoing development of team members
- Acting as the first point of escalation for guest enquiries and resolving issues with professionalism and care
- Monitoring cash handling procedures and supporting accurate financial reconciliation
- Maintaining a visible presence on the floor and leading by example during busy trading periods
- Working closely with store leadership to uphold service standards and support store performance Why Join Us? This role offers the opportunity to lead an significant Guest Service team within a business that values quality, consistency, and strong leadership. You will be part of a supportive workplace culture that focuses on teamwork, development, and work‑life balance, with competitive pay and opportunities for progression within a growing regional business. How to Apply: Please submit your résumé and a cover letter outlining your relevant experience and why you would be a strong fit for this role. Applications close: 24 June 2026 We thank all applicants for their interest; however, only those shortlisted for interview will be contacted. The Bunbury Farmers Market is an equal opportunity employer committed to building a diverse and inclusive workplace. Apply on Kit Job: kitjobau.com/job/3qf57g