Coordinator Customer Service (Mundijong)

About the Role A leadership position for an experienced Coordinator Customer Service in the Shire of Serpentine Jarrahdale. The role involves shaping a customer‑first culture, leading the service centre team in Byford and Mundijong, and integrating the Shire’s Customer Service Charter. Key Responsibilities
- Coach and develop a team of customer service staff, ensuring they are supported, empowered and equipped to respond with professionalism, empathy and efficiency.
- Strengthen systems, processes and partnerships that underpin service delivery; oversee key platforms and contracts while driving continuous improvement.
- Promote accountability and embed the Shire's Customer Service Charter through collaboration with service teams, ensuring a seamless and responsive experience for customers. Qualifications
- Proven ability to build and lead high‑performing teams, drive positive cultural change, manage performance and influence staff to deliver exceptional customer service outcomes.
- Experience in managing and optimising Customer Relationship Management (CRM) systems, analysing customer data, identifying trends and using insights to drive continuous improvement.
- Ability to effectively engage, influence and build strong relationships across a diverse range of internal and external stakeholders.
- Demonstrated experience in a coordinator role or comparable leadership position. Benefits
- Competitive salary negotiated based on experience.
- Free local gym membership.
- Up to 3% co‑contribution to super if you contribute additional super.
- Wellness programs including fitness passport.
- Free counselling, health assessments and health insurance discounts, annual flu vaccination and skin cancer screening.
- Two additional Local Government days off per year and option of purchased leave.
- Salary packaging options, including novated leasing.
- Professional development opportunities – study leave and study assistance.
- Free onsite parking. Location The role will be based at the recent Byford Customer Service Centre (opening June) and the existing Mundijong centre, providing an exciting country‑town environment within easy reach of Perth. Application Deadline Applications close on Thursday 04 June 2026, or sooner if the position is filled. Please apply promptly. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rj2gg