Guest Service Agent (Talofa)

Crystalbrook Byron is a 5-star resort nestled in 45 acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped into an environment that relaxes hearts and reinvigorates minds. Join us in our mission to create a more sustainable and memorable guest experience. Role Purpose Are you passionate about connecting with guests and working in a beautiful 5-star hotel? We have the opportunity to welcome a Guest Service Agent to the beautiful Crystalbrook Byron. Unleash your positivity and embrace the opportunities that come with being a Guest Service Agent within a rainforest haven. We are in search of a forward-thinking people‑person to elevate our guests' experience to new heights. Responsibilities We are seeking a casual Guest Experience Receptionist. We welcome candidates with previous guest service experience (hotel experience is an advantage), have a passion for interacting with people and an empathic ability to anticipate our guests' needs. Skills & Experience We welcome candidates with previous guest service experience (hotel experience is an advantage), have a passion for interacting with people and an empathic ability to anticipate our guests' needs. Your Talents Will Include
- Proficient computer skills (Opera Cloud an advantage)
- Strong attention to detail
- Familiarity with Byron Bay and the wider region
- Availability to work across a 7‑day roster – evenings and night included
- Motivation to provide the best guest experience possible
- Demonstrated can‑do approach to duties Benefits
- 50% F&B; discount across all Crystalbrook restaurants and bars
- $99 room rates and a generous friends and family discount
- Enhanced parental leave and lifestyle perks
- A commitment to a green future through enhanced sustainability practices
- Access to our internal mobility program and team reward schemes #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q72b6