Guest Service Agent Talofa

Crystalbrook Byron is a 5-star resort nestled in 45 acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped into an setting that relaxes hearts and reinvigorates minds. Join us in our mission to create a more sustainable and memorable guest experience.

Role Purpose

Are you passionate about connecting with guests and working in a beautiful 5-star hotel? We have the chance to welcome a Guest Service Agent to the beautiful Crystalbrook Byron. Unleash your positivity and embrace the opportunities that come with being a Guest Service Agent within a rainforest haven. We are in search of a forward-thinking people‑person to elevate our guests' experience to new heights.

Responsibilities

We are seeking a casual Guest Experience Receptionist. We welcome candidates with previous guest service experience (hotel experience is an advantage), have a passion for interacting with people and an empathic ability to anticipate our guests' needs.

Skills & Experience

We welcome candidates with previous guest service experience (hotel experience is an advantage), have a passion for interacting with people and an empathic ability to anticipate our guests' needs.

Your Talents Will Include

Proficient computer skills (Opera Cloud an advantage)

Strong attention to detail

Familiarity with Byron Bay and the wider region

Availability to work across a 7‑day roster – evenings and night included

Motivation to provide the best guest experience possible

Demonstrated can‑do approach to duties

Benefits

50% F&B; discount across all Crystalbrook restaurants and bars

$99 room rates and a generous friends and family discount

Enhanced parental leave and lifestyle advantages

A commitment to a green future through enhanced sustainability practices

Access to our internal mobility program and team reward schemes

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qivc6