Customer Service Technical Support (Byron Bay)

Ready to step into a role where your technical skills actually make a difference?

Join one of Australia’s fastest-growing home electrification companies and play a key role in keeping solar and battery systems running at their best. This is your chance to work at the intersection of tech, sustainability, and real-world problem solving.

**Why You’ll Love This Role**- **Purpose-Driven Work**
- Help Australians transition to smarter, cleaner energy
- **Growth & Development**
- Build your technical capability in a booming industry
- **Collaborative Team**
- Work closely with Customer Service, Maintenance & Tech teams
- **Problem-Solving Focus**
- No two days are the same

**The Opportunity** This is a hands-on, high-impact role sitting at the centre of operations. You’ll be the go-to technical expert supporting our Customer Service team, helping diagnose issues, guide solutions, and ensure our customers get the most out of their solar and battery systems.

You’ll work closely with internal teams and external manufacturers, giving you exposure across the full lifecycle of our systems
- from troubleshooting and performance monitoring through to warranty and maintenance coordination.

If you enjoy solving problems, working with data, and being the person people rely on when things need fixing
- this is the role for you.

**\uD83D\uDD27 What You’ll Be Doing**:

- Provide technical support and guidance to Customer Service teams on solar PV & battery systems
- Troubleshoot system issues and recommend solutions
- Liaise with manufacturers for technical support and warranty approvals
- Interpret technical faults and coordinate site visits with maintenance teams
- Monitor system performance remotely to identify issues or anomalies
- Support warranty tracking, processes, and documentation

**What We’re Looking For**:

- 1-2 years experience in a technical support or similar role
- Solid IT skills or technical aptitude
- Data management experience with high attention to detail
- Confident communicator with strong interpersonal skills
- A natural problem-solver who can work autonomously
- **Bonus Points If You Have**
- Solar PV or battery system knowledge or renewable industry experience
- Electrical background or hands-on technical experience

**Why Join Smart Energy?**

Smart Energy isn’t just another workplace
- we’re a **high-growth, high-performing business** that invests in its people.
- Clear development and progression opportunities
- Supportive, collaborative team environment
- Hands-on exposure to logistics within a rapidly scaling national business
- Great culture with Friday drinks, team lunches, and company events
- Incredible annual Christmas Party (Byron Bay or Sydney)

With our continued growth, **career pathways beyond this role are inevitable** for the right person.

SmartEnergyGroupOps Apply on Kit Job: kitjobau.com/job/3quu4b