Maintenance Coordinator (Byron Bay)

At Smart Energy, we’re helping Aussie homeowners transition to smarter, cleaner, and more sustainable energy solutions through solar, batteries, EV charging, and home electrification. As we continue scaling nationally, we’re looking for a proactive and solutions-focused Maintenance Coordinator to join our growing Operations team. If you thrive in fast-paced environments, enjoy solving problems, and love helping people — this could be the perfect role for you. About the Role You’ll sit at the centre of our maintenance and service operations
- working closely with customers, installers, finance companies, and internal teams to keep jobs moving and issues resolved quickly. From coordinating maintenance bookings and investigating complaints to supporting installer relationships and evaluating system performance, no two days look the same. This role suits someone highly organised, calm under pressure, and confident managing multiple moving parts at once. Please note : This role is onsite Monday–Friday at our vibrant Byron Bay HQ located in the industrial estate. Please only apply if you reside in the Northern Rivers. What You’ll Be Doing
- Coordinate maintenance and service bookings nationwide
- Provide customers with updates, timelines, and next steps
- Work closely with installers to ensure jobs run smoothly
- Investigate and resolve customer issues and complaints
- Support payment collections and finance-related follow-ups
- Build strong relationships with installers across Australia
- Recruit and onboard recent installers nationally
- Work closely with our Tech, Operations, and Installs teams
- Develop a strong understanding of solar and battery systems
- Keep systems, notes, and customer records accurate and updated About You
- 1-2 years experience in customer service, client support, coordination, or call centre environments
- Strong communicator with excellent people skills
- Calm under pressure and confident de‑escalating situations
- Highly organised with strong attention to detail
- Able to multitask and prioritise effectively
- Tech savvy and comfortable using systems and spreadsheets
- Salesforce, Google Sheets, or Excel experience highly regarded
- Insurance claims or renewable energy experience is a bonus
- Passionate about sustainability and delivering great customer experiences Why Join Smart Energy
- Fast‑growing national clean energy company
- Career progression and long‑term development opportunities
- High‑energy, supportive team culture
- Friday drinks and regular team events
- Work alongside passionate people making real impact
- Be part of Australia’s clean energy future At Smart Energy, we back our people, celebrate growth, and create genuine opportunities to build long‑term careers. If you’re looking for a role where you can make an impact, solve problems, and grow with a business scaling rapidly across Australia
- we’d love to hear from you. Make the Smart move and APPLY TODAY #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rpzyd