Assistant Business Manager / Operations Support (Camberwell)

**Salary**:$65,000-$78,000 + super (depending on experience)

Executive Personal Concierge (EPC) has been operating in Melbourne for over 10 years, delivering boutique, client-focused services and personalised care packages to elderly clients and their families. Our mission is straightforward: to serve our clients to the highest standard, with care, respect, and reliability.

We are a well-established business with a reputation for excellence, and we are experiencing continued growth.

About the Role

This is a full-time, in-person role based in Camberwell. You will work closely with the Directors, combining office administration with direct, face-to-face client support. The role includes both operational oversight and hands-on service delivery, including in-home and business-site visits. It is a dynamic and demanding position, highly satisfying for someone who values meaningful, people-focused work.

Key Responsibilities
- Supporting the Directors with day-to-day operations and workflow management
- Assisting with onboarding, training, and mentoring staff
- Providing face-to-face support to clients, including in-home and business-site visits
- Handling administrative tasks: scheduling, reporting, and correspondence
- Assisting with client onboarding and communications
- Identifying and implementing process improvements
- Ensuring compliance with company policies and maintaining confidentiality

Skills & Experience
- Previous experience in administration, office management, or team leadership
- Strong organisational and time management skills
- Excellent communication and interpersonal abilities
- High level of discretion and confidentiality
- A proactive, flexible, and solutions-focused approach
- Self-starter who takes initiative and delivers creative solutions for clients and the business
- Ability to work independently and as part of a small, dedicated team
- Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
- Confidence using technology and apps (including Connecteam, ClickUp)
- Experience with reporting or process improvement (desirable)
- A valid driver’s licence and relevant clearances (National Police Check, Working with Children Check)
- Current First Aid & CPR Certificate
- Full Australian working rights

What We Offer
- A supportive, values-driven culture where people matter
- Varied and meaningful work with autonomy
- A chance to make a real difference in the lives of clients
- Potential for growth into more senior operational responsibilities as the business continues to expand
- Training and career development

If you are passionate about meaningful work and thrive in a dynamic, client-focused environment, we’d love to hear from you.

Pay: $65,000.00
- $78,000.00 per year

Application Question(s):

- Do you hold a current Australian driver’s licence?
- Do you have at least 2 years’ experience in administration or operations?
- Are you available to work full-time in Camberwell?
- Are you available to work evenings and weekends on a rostered basis?

Work Location: In person Apply on Kit Job: kitjobau.com/job/3qumk8