Customer Service Officer (Grasmere)

Are you an experienced customer service professional, who is passionate about empowering clients to access services that meet their needs? Join Carrington!
- Enable clients & their families to access services that enable choice, dignity & independence
- Enjoy a diverse role as first point of contact for Carrington in a fun, collaborative teamRewarding local role in an established yet growing organisation committed to best practice

**About Us** Carrington is a not-for-profit centre of excellence for retirees, providing a focus on person-centred quality care and health services to consumers of Independent Living, Residential Care and Community Care. At Carrington, we are committed to providing quality care for our Consumers so they can live a happier, healthier more independent life.

**The Chance** As a Customer Service Officer, you will support customers and their families to understand and access appropriate care and services. This role is the first point of contact providing a smooth, timely, and person-centred response to all enquiries, promoting & increasing community awareness of Carrington’s service streams, and ensuring easy access to information about our services. Our programs include community care, independent retirement living, assisted living and residential aged care.

This role is a full-time onsite opportunity working Monday
- Friday 8:00am
- 4:00pm on our picturesque campus in semi-rural Grasmere.
- Responsibilities: _
- Serving as the first point of contact for all service enquiries, ensuring they are handled in a person-centred & timely manner.
- Ensuring all enquiries are recorded appropriately in Carrington’s CRM to support resolution and ensure support continuity.
- Coordinating engagement activities with residents and the broader community to support service access
- Supporting promotional activities, including facility tours, fairs, local networking & industry events.
- Preparing contracts and service agreements in line with Carrington’s policies and procedures.Delivering operational & administrative activities of the Customer Service Team.

**About You**
- Essential Criteria: _
- Experience providing high quality, empathetic customer service.
- Experience in a varied & diverse administration role
- Demonstrated initiative, problem-solving, attention to detail, & record keeping skills
- Demonstrated ability to explain and promote services to clients
- Effective stakeholder management, written & verbal communication skills.
- Demonstrated ability to prioritise, meet deadlines and work effectively within time constraints.
- Demonstrated computer skills, including MS Suite & CRM.
- Ability to work effectively in a team and autonomously.
- Unrestricted right to work in Australia and willingness to obtain a background check (NDIS Worker Check).
- Desirable: _
- Qualifications in Business Administration.Experience in the aged care, disability or health industry.

**Enjoy our Benefits**
- Access to full not-for-profit Salary Packaging, making up to $18,550 of your income tax-free!
- Enjoy our “Carrington Day”
- an Additional Christmas Public Holiday each year
- 15% employee discount at our onsite Rocksalt restaurant
- 10% off full price shoes at a local shoe store
- Paid parental leave including superannuation
- Staff immunisation programFree onsite parking across our picturesque campus

**To Apply Apply on Kit Job: kitjobau.com/job/3qmcmv