ICT Customer Support Officer (Campbellfield)

Key responsibilities:
- Identify software and hardware requirements to solve user and system issues
- Respond to user inquiries related to software, hardware, and system performance
- Modify and adapt existing programs to meet user needs
- Install, configure, and update appropriate software applications
- Ensure efficient and effective use of IT systems, applications, and equipment
- Implement and support computer networks within the organisation
- Diagnose, repair, and replace peripheral devices such as printers, terminals, and modems
- Provide both onsite and remote support to ensure smooth system operation
- Assist users with troubleshooting and system usage to improve productivity
- Maintaining accurate records of support activities, configurations, and issue resolutions
- Coordinating with vendors and service providers to resolve technical issues and ensure service continuity Qualifications, Skills & Experience:
- Relevant qualification in Information Technology (bachelor’s or higher), or equivalent industry experience
- Minimum 2 years of relevant ICT support experience, or a combination of qualification and practical experience
- Proven experience in ICT support, including hardware and software troubleshooting
- Experience supporting enterprise systems, applications, and end-user environments
- Sound understanding of networking concepts and ICT troubleshooting methodologies
- Experience with ticketing systems and service management processes
- Knowledge of IT service management (ITSM), service level agreements (SLAs), and performance metrics
- Familiarity with enterprise devices and peripheral equipment used in ICT environments
- Strong communication, problem-solving, and organisational skills
- Ability to manage multiple support requests and work under pressure
- Excellent written and spoken language Key: We are only looking for candidates that have the legal right to work in Australia. Please apply online, and only successful applicants will be contacted. Pay: $77,000.00 per year Work Location: In person Apply on Kit Job: kitjobau.com/job/3pywi6