Ict Customer Support Officer Campbellfield

Key responsibilities: Identify software and hardware requirements to solve user and system issues Respond to user inquiries related to software, hardware, and system performance Modify and adapt existing programs to meet user needs Install, configure, and update appropriate software applications Ensure effective and effective use of IT systems, applications, and equipment Implement and support computer networks within the organisation Diagnose, repair, and replace peripheral devices such as printers, terminals, and modems Provide both onsite and remote support to ensure smooth system operation Assist users with troubleshooting and system usage to improve productivity Maintaining accurate records of support activities, configurations, and issue resolutions Coordinating with vendors and service providers to resolve technical issues and ensure service continuity

Qualifications, Skills & Experience: Relevant qualification in Information Technology (bachelor’s or higher), or equivalent industry experience Minimum 2 years of relevant ICT support experience, or a combination of qualification and practical experience Proven experience in ICT support, including hardware and software troubleshooting Experience supporting enterprise systems, applications, and end-user environments Sound understanding of networking concepts and ICT troubleshooting methodologies Experience with ticketing systems and service management processes Knowledge of IT service management (ITSM), service level agreements (SLAs), and performance metrics Familiarity with enterprise devices and peripheral equipment used in ICT environments Solid communication, problem-solving, and organisational skills Ability to manage multiple support requests and work under pressure Excellent written and spoken language

Key:

We are only looking for candidates that have the legal right to work in Australia.

Please apply online, and only successful applicants will be contacted.

Pay: $77,000.00 per year

Work Location: In person Apply on Kit Job: kitjobau.com/job/3r5akw