Retail Trainee Manager — Lead Memorable Customer Service …, Canberra

Canberra
- Assistant Manager Application Deadline: 5 June 2026 Department: Retail Employment Type: Permanent
- Full Time Location: Canberra Compensation: $66,240 / year Description As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key. You will also support the store manager in building connections within the local community, other businesses, and charity organisations. Key Responsibilities
- Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in‑store team.
- Support the store manager in building a team of customer‑focused individuals who are enthusiastic about enhancing the overall shopping experience.
- Assist in nurturing a customer‑centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
- Delegate to your management team in order to achieve the needs of the customer and the store.
- Thought‑provoking thinking to achieve success whilst innovating and collaborating with your team.
- Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
- Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
- Develop relationships within your local community to enhance your customer's experience when they come into your store.
- Actively engage in personal development by utilizing training opportunities, collaborating with other teams, and gaining exposure to other stores and various aspects of the business.
- Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day.
- With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow. Skills and Experience
- Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team provides 5‑star service.
- Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A Trainee Manager must balance the needs of the business and the team's morale.
- Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your goals, and maintaining a positive and supportive work environment.
- Communication: Strong verbal communication skills to share business messages throughout the store, and working with retailers, managers, and local stores. Advantages
- 50% discount on Lush products
- Profit‑based bonus
- Paid day off for your birthday
- Employee assistance programme
- A progressive work environment that celebrates diversity #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qtyyc