Customer Service Representative - Act (Canberra)

**Supportive team environment with great career pathways**:

- **Full-time position working across the ACT and Queanbeyan**:

- **Experience not required, e**xcellent training provided**

Are you ready to start a rewarding career in banking? As a **Customer Service Representative,** you will join our team in providing great service and support to IMB Customers in relation to their financial needs. This is a full-time opportunity, working Monday-Friday in branches across the ACT and Queanbeyan.

**About the role**
- Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms
- Cash handling, balancing and administrative duties
- Working with your Branch Managers and teams to collectively achieve the goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures
- Providing support to branches within the region.

**About you**
- Experience in sales and service, in any industry
- Cash handling experience and an accurate eye for detail
- A learning mindset and ambition to build a career in the banking industry
- An aptitude for technology and proficient in MS Office programs/apps
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial setting
- A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
- A genuine desire to help people, work directly with customers as well as work with and support a team
- The willingness to travel within the region as required for training or staff relief.

**About IMB**

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

**IMB Benefits include**:

- A supportive culture that actively promotes inclusion and the wellbeing of our employees
- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Corporate uniform
- Genuine investment in your learning and professional growth.

Code #1 Apply on Kit Job: kitjobau.com/job/3qz9d8