Travel Customer Support Specialist Canberra

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms

Assist with travel bookings, changes, cancellations, and special requests

Provide accurate information about destinations, travel requirements, and agency policies

Follow up with clients to confirm trip details and overall satisfaction

Handle questions or concerns with empathy, professionalism, and robust problem-solving skills

Ideal Candidate

Excellent written and verbal communication skills

Customer service experience (travel or hospitality experience is a plus, but not required)

Organized, dependable, and detail-oriented

Comfortable using technology and learning booking platforms and systems

Passionate about travel and helping others create memorable experiences

What We Offer

100% remote position with adaptable scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team setting with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.

Apply today and start your journey with Kopp Travels USA.

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