Resident Services Coordinator (Canberra)

We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organisation has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities. The Resident Services Coordinator is the first point of contact for Retirement Living residents and plays an important role in supporting resident wellbeing, communication, and village operations. Working closely with the Village Manager, you will assist residents with daily matters, coordinate administrative support, help facilitate events and activities, and connect residents with services that support their changing needs. This is a highly people-focused role suited to someone who thrives in a relationship-based environment and values professionalism, empathy, and community engagement. Key Responsibilities
- Build positive and trusted relationships with residents
- Provide day-to-day support and assistance to residents
- Support new resident welcome and orientation processes
- Assist residents to access Goodwin and external support services
- Coordinate resident meetings, activities, and events
- Maintain accurate resident records and administrative documentation
- Support unit vacancy and resale processes
- Deliver professional reception and customer service support
- Work collaboratively within a small and supportive team About You You are warm, approachable, organised, and genuinely committed to supporting older people. You bring robust interpersonal skills and the ability to manage sensitive situations with professionalism and care. You will also demonstrate
- Experience working with seniors or within customer-focused environments
- Strong relationship management and communication skills
- Excellent organisation and time management capability
- Sound computer and administration skills
- Ability to work independently and collaboratively
- High attention to detail and professionalism Desirable Qualifications & Experience
- Certificate III in Individual Support, Allied Health, or similar qualifications
- Experience in retirement living, hospitality, aged care, or community services
- Understanding of retirement village operations or legislation
- Current First Aid Certificate
- Current driver’s licence If you have any questions, please contact our Recruitment Team on Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply. Apply on Kit Job: kitjobau.com/job/3rgu2d