Manager - Servicenow - Technology Consulting (Canberra)

Manager – ServiceNow – Technology Consulting Location: Canberra – Ngambri As a ServiceNow Technical Consultant, you will deliver innovative solutions involving ServiceNow and work with clients to understand their business needs, configuring and enhancing the ServiceNow platform to provide practical solutions. Responsibilities Define, design, and implement ServiceNow solutions aligned with business requirements. Work closely with clients to build ServiceNow‐based business solutions that address their needs. Configure and enhance the ServiceNow platform using scripts and application capabilities. Provide technical expertise in identifying, evaluating, and developing effective solutions and procedures that meet user requirements. Support and troubleshoot the ServiceNow platform, emphasizing user satisfaction, accuracy, and effectiveness. Create and maintain system design and end‐user documentation for all applications in the ServiceNow platform. Participate in all technical aspects of the ServiceNow program and solution delivery. Perform system and integration testing, ensuring best practices are followed. Ensure all implementation work is carried out in accordance with company policies and industry best practices. Manage communication with program lead and executives. Contribute to business development activities, including written proposals, presales activities, functional demonstrations, and presentations. Qualifications Experience with ServiceNow platform and at least one ServiceNow CIS certification—preferably in SPM, HRSD, CSM, IRM or SecOps. Proven experience with ServiceNow implementation, configuration, development, customization, and integration. Strong understanding of ServiceNow core platform capabilities and data model. Strong understanding of ITIL processes. ServiceNow System Administration certification or other ServiceNow certifications are preferred. Strong interpersonal skills to interact with diverse groups of individuals and build relationships at all levels. Strong project delivery experience and ability to coordinate and balance multiple projects in a time‐sensitive workplace under pressure. Excellent communication and presentation skills, able to explain solutions to both technical and non‐technical stakeholders. Desirable: experience with ServiceNow capabilities beyond core modules, and experience with ServiceNow Protected Platform. Minimum baseline security clearance required, preference for NV1 or higher (as this role supports federal government clients). EEO Statement EY encourages applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and is committed to providing an equitable and barrier‐free recruitment experience for all. #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3re0e2