Content Manager / TRIM System Administrator (Canberra)

Infrastructure Engineers implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services. Key duties and responsibilities
- Contributing to strategy and innovation for TRIM/Content Manager capabilities to increase efficiencies in delivering quality outcomes;
- Staying current and implementing industry best practices and metrics to help the team and its processes continuously improve;
- Providing technical system management of the Content Manager 25.4 system, as well as providing technical support and design to meet the needs of the Department;
- Scheduling and supervising maintenance and installation work. Ensuring that operational problems are identified and resolved;
- Applying data analysis, data modelling and quality assurance techniques, based upon a detailed understanding of corporate operations to establish, modify and maintain data structures and associated components;
- Overseeing, investigating and resolving incidents and problems in Content Manager;
- Contributing to the planning and implementation of maintenance and installation work, including developing installation procedures for Content Manager;
- Reviewing system software updates and identifying those that merit action, tailoring software to maximise hardware functionality, installing and testing new versions of system software, investigating and coordinating for the resolution of potential and actual system issues;
- Preparing and maintaining operational documentation for system software;
- Providing technical expertise to enable the correct application of operational procedures;
- Contributing to the scheduling, planning and implementation of maintenance, installation and testing of existing and new system software;
- Monitoring the effectiveness of installations and ensuring that appropriate recommendations for change are made;
- Fostering relationships, liaising and working closely with several technical areas within the ICT Division to ensure the optimal operation and efficiency of the system;
- Providing advice, recommending and contributing to the strategic direction of the Department’s Content Manager Platform; and
- Providing second-level resolver groups functions, rostered 24x7 on-call support, as well as the requirement to undertake ad-hoc and scheduled out-of-hours work. Providing out-of- hours or on-call support entails: Technical skills
- 5+ years Records Management Systems Administration experience in Content Manager 10.1 plus
- Tertiary qualifications or equivalent in Computer Science, Information Technology, Information Systems Management, or a related discipline, and training and/or certifications in one or more of the following: Content Manager and ITIL.
- Expertise in Visual Studio, SQL Query, Windows Server operations.
- Experience in NET/.NET development, TRIM SDK.
- A positive understanding of Elastic Search software.
- Availability management level 5
- Provides advice and guidance on the planning, design and improvement of service and component availability. Investigates all breaches of availability targets and service non-availability and initiates remedial activities. Develops plans for disaster recovery together with supporting processes. Manages the testing of disaster recovery plans.
- IT infrastructure level 4
- Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.
- Systems installation and removal level 5
- Takes responsibility for installation and/or decommissioning projects. Provides effective team leadership, including information flow to and from the customer during project work. Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made.
- Problem management level 4
- Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes and remedies. Collaborates with others to implemented agreed remedies and preventative measures. Supports analysis of patterns and trends to improve problem management processes. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rptby