Service Configuration & Asset Management Specialist (Canberra)

We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. Your New Role And Responsibilities The Asset & Service Configuration Management Specialist is responsible for ensuring accurate, reliable, and accessible information about IT assets, services, and configuration items (CIs) throughout their lifecycle. This role owns and champions both Configuration Management and Asset Management practices, ensuring alignment with ITIL, SIAM, and organisational governance. You will ensure the integrity of the CMDB and asset repositories, drive continual improvement of processes and tooling, and provide trusted data to support service delivery, assurance, and decision making. Key Responsibilities
- Lead and improve Asset and Configuration Management practices, policies, processes, operating models, and roadmaps across the organisation.
- Own the integrity, accuracy, and completeness of asset data, CMDB records, CI relationships, and service mappings.
- Drive improvements to ServiceNow Asset, CMDB, Discovery, and Service Mapping tools, and integrate practices across ITSM functions.
- Plan and manage audits, reconciliations, compliance activities, reporting, and change reviews to ensure CMDB quality, optimisation, and risk management.
- Provide guidance and support to projects, technical teams, vendors, and service providers while mentoring staff and driving asset lifecycle and optimisation outcomes. About You And What You'll Bring
- Experience in Asset and/or Configuration Management with strong ITIL knowledge and ITIL v3 certification minimum (ITIL v4 preferred).
- Methodical and detail-oriented professional with solid accountability, independent thinking, and a focus on delivering high-quality, secure, consistent, and scalable ICT services.
- Proactive and collaborative with the ability to take end-to-end ownership, follow through on commitments, and work effectively across teams in high-pressure environments.
- Experience with ServiceNow (Asset Management, CMDB, Discovery, and Service Mapping), asset/configuration audits, data reconciliation, reporting, documentation and strong Excel-based data analysis.
- Strong communication and stakeholder engagement skills, with desirable experience in SIAM and Defence DSMS/Tamit/dctrack environments.
- Australian Citizen required and minimum NV‑1 security clearance; willing and able to uplift to NV‑2. Equal Opportunity & Diversity Statement Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups. For more information on our culture and benefits visit company/global/australia/careers #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rrj5x