Seasonal Visitor Experience Concierge (Canberra)

About the Department of Parliamentary Services The Department of Parliamentary Services (DPS) supports the functions of the Australian Parliament through professional services, advice and facilities. With over 1,000 employees, DPS delivers security, broadcasting, library research, catering, visitor experience, art collections, building maintenance, IT, and corporate administration. Job Overview The Visitor Engagement team provides world‑class customer service to visitors of Australian Parliament House. We are looking to fill several part‑time, sessional or casual positions for weekday operations during Parliamentary Sitting periods. The role typically involves four days a week over about eighteen sitting weeks a year, with shifts that may start as early as 6am or end as late as 8pm. Responsibilities
- Provide exceptional customer service and support to parliamentarians, staff, visitors, dignitaries, and school students from entrance to exit.
- Perform concierge tasks including guest pass issuance, lost property support, cloaking, and provisioning of school hospitality.
- Obtain and maintain a current Working with Vulnerable People card (WWVP).
- Be capable of walking and standing on a range of surfaces.
- Engage in extended periods of speaking and interacting with the public and building occupants.
- Work weekdays during Parliamentary Sitting periods. Qualifications
- Proven success in customer service.
- Can‑do attitude and strong work ethic.
- Customer‑focused mindset.
- Team player who thrives in a dynamic and fast‑paced workplace. Benefits
- Competitive salary.
- Free gym membership.
- Free parking. Conditions of Employment
- Australian citizenship.
- Security clearance and character clearance at the level specified.
- Nationally Coordinated Criminal History Check.
- Pre‑employment health assessment where required.
- External work approval for paid employment outside DPS. How to Apply Applicants are invited to register their interest by completing the online application form. Include a CV and a 500‑word pitch answering: 1) Why are you interested in sessional work at Australian Parliament House? 2) What customer service and team experience would you bring to this role? Applicants will be contacted only if a vacancy that matches their skills and experience arises. Equal Employment Opportunity Statement We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from culturally and linguistically diverse backgrounds, people who identify as neurodivergent, and mature‑aged people. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rsv38