Assistant Showroom Manager (Canberra)

Founded by Jordan Cullen in ****, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces. We are committed to the environment, crafting every piece with sustainability in mind. Our lab-grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally. About the Position We are excited to announce the opening of our fourth US showroom in San Diego, and we want you to join the team! As Assistant Showroom Manager, you will have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You will assist in leading and developing a team of Client Advisors while serving as a dedicated advocate for our brand. Actively participating in consultations, you will guide your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines our company. Due to our showroom still being built, we would be looking at a start date of May. Key Responsibilities
- Oversee and participate in client appointments and communications, both in-store and online, ensuring you lead from the front with exceptional experiences and that all relevant processes are followed.
- Coordinate and conduct after-care services such as resizing, repairs and warranty claims with accuracy, fast turnaround times and high client satisfaction.
- Ensure key sales and communication metrics are met by yourself and the team without compromising on client experience.
- Promote and advocate for Cullen Jewellery’s commitment to ethical practices, community initiatives and company values.
- Facilitate rostering, workforce planning and the development of team members. What We Are Seeking
- Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment.
- A passion for creating a culture of genuine care and outstanding experiences for both clients and team members.
- Computer literacy with proficiency in managing booking portals, rostering systems, and the ability to learn new systems quickly and efficiently.
- Someone who creates cutting-edge ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach. What We Offer
- Competitive remuneration package and the ability to work in a beautiful office location in the heart of San Diego.
- A supportive and team-oriented work environment.
- An Employee Assistance Program for you and a family member to utilize.
- Generous staff and family/friend discounts.
- Team events and initiatives included as part of our wellbeing program.
- Paid volunteer leave and sponsorship of a child in South East Asia or Africa under your name.
- The opportunity to join a growing company with a global presence – you can take your career anywhere! #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rtb6d