ServiceNow Consultant (Canberra)

Role Overview The ServiceNow Administrator supports ServiceNow capabilities and instances to deliver organisational and customer objectives under operational sustainment contracts at Leidos Australia, a technology leader in government and commercial sectors. Key Responsibilities
- Develop, test, maintain, and configure ServiceNow components, modules, workflows, integrations, and automation solutions to meet business requirements, optimise operations, and align out‑of‑the‑box capabilities with required business outcomes.
- Design and implement ServiceNow integrations and platform solutions that improve reliability, availability, data integration, cyber‑security compliance, cost optimisation, and value from investment.
- Contribute to ServiceNow development, deployment, release, documentation, process compliance, operational reporting, continuous improvement, and best‑practice implementation, including remediation of platform customisations where appropriate.
- Work closely with Product Architects, Platform Teams, Support Teams, vendors, stakeholders, SMEs, and process owners to consolidate requirements, support self‑service and automation outcomes, and ensure delivery aligns with agreed roadmaps and plans.
- Provide documentation, training, mentoring, and guidance on ServiceNow capabilities, champion low‑code and no‑code maturity, and coordinate assigned tasks and improvements to meet workload demands. Qualifications
- Highly skilled ITSM specialist with ServiceNow Administration experience, combining business process analysis and technical capability to deliver customer‑driven, sustainable, low‑code and out‑of‑the‑box ServiceNow solutions in a complex customised environment.
- Strong problem‑solving, troubleshooting, and decision‑making skills, with the ability to develop secure, scalable, consistent, repeatable, and pragmatic solutions while supporting agile ways of working, rapid prototyping, and collaboration with process owners.
- Experienced in ServiceNow platform administration, development, architecture, IT Service Management operations, workshop facilitation, requirements elicitation, process improvement, automation, orchestration, and cyber‑security within enterprise and highly regulated environments.
- Solid planning, project management, documentation, communication, interpersonal, mentoring, and cross‑training skills, with a proven ability to work collaboratively, manage critical issues, and deliver outcomes within deadlines.
- Holds or is willing to maintain relevant ServiceNow certifications, with Certified System Administrator and ITIL certifications highly regarded, alongside a Bachelor’s degree in computer information systems or related experience. Eligibility This role requires the successful applicant to be an Australian citizen and hold a minimum NV‑1 level security clearance, with willingness to upgrade to NV‑2 if required. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rukr4