Service Transition Specialist, Cyber Technology Integration …, Canberra

Our Benefits
- Competitive remuneration structure
- Hybrid and flexible working options under the Thales Flex program
- Paid parental leave and family support through Parents at Work
- The day off on your birthday each year
- Novated Lease options
- Ongoing personal and professional development opportunities
- Sonder – Wellbeing & Support Partner YOUR ROLE As a Service Transition Specialist within the Cyber Technology Integration Services (CTIS) Service Line, you will be responsible for ensuring new and changed services are transitioned into production environments in a controlled, structured, and low‑risk manner. Acting as the bridge between project delivery, change and release management, and operations, you will ensure services meet agreed compliance, supportability, and operational readiness requirements prior to go‑live. You will provide governance and leadership across the service management lifecycle, embed ITIL‑aligned service transition frameworks, and work closely with technical teams, vendors, and stakeholders to deliver high‑quality, stable outcomes. You will also contribute to practice development through mentoring, delivery excellence, and supporting pre‑sales and capability uplift activities. YOU'LL
- Own and continuously improve Service Transition frameworks, processes, and governance aligned to ITIL best practices
- Plan and coordinate transition of services from project delivery into BAU operations
- Ensure operational readiness including documentation, knowledge transfer, and onboarding into service management tools
- Work across Change Enablement, Release Management, and Service Acceptance for successful go‑lives
- Develop and manage Service Transition Plans including risks, dependencies, and schedules
- Ensure services meet security, compliance, availability, and continuity requirements
- Coordinate vendor and third‑party deliverables and support models
- Lead or govern Hypercare / Early Life Support activities post go‑live
- Act as a key client liaison managing expectations, risks, and communications
- Mentor team members and uplift internal service transition capability What You'll Bring
- Robust experience with ITIL Service Management, particularly Service Transition, Change, Release, and Service Validation
- Proven experience transitioning services into production within complex enterprise environments
- Experience working across Agile, Waterfall, or hybrid delivery models
- Strong understanding of operational readiness, service acceptance, and go‑live assurance
- Excellent stakeholder engagement and communication skills across technical and executive audiences
- Ability to produce high‑quality documentation and governance artefacts
- Experience mentoring team members and driving capability uplift
- Exposure to pre‑sales, tenders, or solution design (desirable)
- Strong problem‑solving ability and ability to manage complex transitions across multiple stakeholders
- Passion for cyber security and contributing to practice growth
- Must be an Australian citizen and eligible to obtain and maintain a Defence security clearance #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvzt7