Customer Experience Manager Part Time Dan Murphy's …, City of Canning

About the Role

Assistant Store Manager (Customer Experience) – Dan Murphy's Carrington. Part‑time position, 32 hours per week. If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in‑store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

Responsibilities

Motivate and lead the team to deliver a world‑class customer experience which promotes customer loyalty and contributes to revenue growth.

Encourage the team to invest in education and dream big about their career.

Lead the way with in‑store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve.

Create an setting that enables the team to come as they are, because diversity is the magic that makes positive culture.

Build a culture centered around understanding the community, utilising customer feedback as a pillar in decision making.

Qualifications and Expectations

Use initiative and intuition to understand the team and inspire them to make a difference for each other and our customers.

Passionate about people development and motivate others to dream big and reach their potential.

Do not shy away from a fast‑paced environment and use forward thinking in decision making.

Bring energy to those around you by being authentic and doing the right thing for team, customers and community.

Use an inspiring and collaborative approach to communication and drive team commitment.

Advantages

Exclusive discount card for Dan Murphy’s, BWS, and other Endeavour Group brands including ALH pubs, Woolworths, and Big W.

Endeavour Wellbeing Support – Employee Assistance Program providing critical incident support, career development, conflict resolution, nutrition and lifestyle, money, family, legal, and employee assistance.

Opportunities for career growth within Dan Murphy’s and the wider Endeavour Group network.

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