Internal Sales / Customer Service Representative (Jandakot)

A role where accuracy, speed and thinking matter Caddy Industrial Sales is a leading WA supplier to the construction industry, supporting major electrical, mechanical, HVAC, fire and plumbing projects. Our Internal Sales team is at the centre of the business — keeping projects moving by providing fast, accurate, solutions-based support to customers, suppliers, and our external sales team. We’re looking for someone who enjoys a rapid-paced, structured environment, takes pride in getting things right, and wants to build a long-term career in a growing business.

About the Role You’ll be the key point of contact for inbound customer enquiries, responsible for turning requests into accurate orders and practical solutions. This is a high-volume, detail-focused role where your ability to prioritise and communicate clearly directly impacts customer outcomes. You will work closely with warehouse, suppliers, and external sales to ensure smooth delivery from enquiry through to dispatch.

What You’ll Be Doing
- Managing inbound enquiries via phone, email, and counter
- Processing orders accurately in our ERP system
- Providing product advice across construction support systems
- Sourcing products and confirming availability with suppliers
- Coordinating with warehouse and dispatch teams
- Supporting external sales with customer requirements
- Maintaining accurate order and customer data
- Delivering a high standard of customer service at all times What We’re Looking For We’re focused on finding people who fit our team, share our work ethic, and take pride in doing things properly — not just experience on paper. The right person will be:
- Confident, clear communicator
- Highly organised with strong attention to detail
- Able to work in a fast-paced, high-volume environment
- Proactive and takes ownership of outcomes
- Comfortable learning technical products
- Reliable, consistent, and team-oriented Experience
- Previous internal sales, customer service, or sales support experience preferred
- Experience in construction supply, electrical wholesale, HVAC, plumbing or industrial products highly regarded
- Intermediate computer skills required Why Join Caddy?
- Stable, full-time role in a growing WA business
- Modern, purpose-built facility in Jandakot
- Strong team culture with experienced support
- Exposure to major construction projects and industries
- Ongoing training across products and systems
- Transparent pathway for career development
- A role where your work directly impacts customer success Why This Role Matters Our customers rely on us for speed, accuracy, and solutions — and our Internal Sales team is the engine that makes that happen. If you enjoy being busy, solving problems, and working in a team that genuinely values doing things properly, this is a strong long-term opportunity. Apply on Kit Job: kitjobau.com/job/3qbxra