Customer Service Manager (Canning Vale)

**Customer Service Manager** **Full-time | Perth, WA**

**The Opportunity**

Reporting to the National Operations Manager, this role is responsible for leading and managing the customer experience within our WA office. As the Customer Service Manager, you will oversee the performance of the WA Customer Service team, ensuring consistent, high-quality service across all freight movements, including bookings, tracking, documentation and customer communication.

**Key Responsibilities**
- Lead, mentor and develop the WA Customer Service team to deliver exceptional service across all freight forwarding and logistics activities.
- Oversee day-to-day customer service operations including job bookings, transport coordination, tracking, documentation management and resolution of service issues.
- Build and maintain robust working relationships with customers, agents, carriers, overseas offices and internal operational teams.
- Monitor performance and KPI results, ensuring customer satisfactory is consistently achieved.
- Identify opportunities on how customer experience and valued service can be continuously developed, driving constant improvement across the department.
- Work collaboratively with Sales, Operations, Transport, Customs, Warehouse and Finance teams to ensure seamless end-to-end service delivery.
- Ensure all activities align with company policies, compliance requirements, safety standards and operational procedures.

**About You**

To be successful in this role, you will bring:

- Minimum 3 years’ experience in customer service leadership or supervisory role within freight forwarding, logistics, transport or supply chain.
- Strong understanding of domestic and international freight processes (air, sea, road)
- Demonstrated ability to lead, motivate and develop high-performing teams.
- Excellent communication skills with the ability to build effective relationships with customers, agents and service providers
- Exceptional organizational skills with the ability to manage priorities and high-volume workloads.
- A proactive, professional and customer-focused approach, committed to delivering exceptional customer experience.

If you are passionate about customer service leadership and delivering operational excellence within the logistics industry, we would love to hear from you.

Pay: $76,600.00 per year

Work Location: In person Apply on Kit Job: kitjobau.com/job/3que08