Automotive Service Advisor (East Cannington)

Automotive Service Advisor About Us SAI Autocare is a growing automotive workshop based in Cannington, WA, specialising in high-quality mechanical repairs, servicing, tyres, and customer care. We pride ourselves on delivering honest, reliable, and skilled automotive solutions while creating an exceptional experience for every customer. As our business continues to expand, we are seeking a motivated, organised, and customer-focused Service Advisor to join our dynamic team. The Role As the first point of contact for our customers, you will play a key role in delivering outstanding customer service while coordinating workshop operations efficiently. This position is ideal for someone who enjoys working in a fast-paced automotive environment, has strong communication skills, and is passionate about customer satisfaction. Key Responsibilities
- Provide a professional, friendly, and personalized customer experience
- Manage service bookings, vehicle check-ins, and workshop scheduling
- Prepare quotations, explain repairs and maintenance requirements clearly
- Liaise between technicians and customers to ensure smooth workflow and timely updates
- Maintain regular communication with customers throughout the repair process
- Order parts and coordinate repair timelines efficiently
- Handle customer concerns and resolve issues professionally
- Build strong long-term customer relationships through excellent after-service care
- Maintain accurate job records and workshop information
- General reception and administration duties including phone and email management
- Ensure vehicles are completed and delivered on time as promised
- Support workshop productivity and contribute to achieving team KPIs Skills & Experience
- Previous experience in a Service Advisor, Reception, or Customer Service role
- Automotive industry experience preferred but not essential — training will be provided
- Strong verbal and written communication skills
- Excellent organisational and time management abilities
- Ability to multitask in a busy workshop environment
- Professional presentation and positive attitude
- Strong problem-solving and customer handling skills
- Confident using computers and workshop/service management systems
- Experience working in KPI-driven environments will be highly regarded What We Offer
- Join a trusted and growing automotive business
- Supportive and friendly team culture
- Ongoing training and career development opportunities
- Modern workshop with updated equipment and facilities
- Attractive remuneration package based on experience
- Opportunity to grow within the business
- Suitable for 485 Visa, 482 Visa, and Job Ready Program candidates Location SAI Autocare 230 Railway Parade, Cannington WA 6107 Apply Now If you are passionate about customer service and want to be part of a growing automotive business, we would love to hear from you. Please apply via SEEK or email your CV to: Only shortlisted applicants will be contacted. Apply on Kit Job: kitjobau.com/job/3rhlrt