Restaurants & Bars Supervisor Intercontinental Hayman Great …, Hayman Island

Restaurants & Bars Supervisor
- InterContinental Hayman Great Barrier Reef

Hotel Brand: InterContinental

Location: Australia, Queensland, Hayman Island

Hotel: IC
- Hayman Outstanding Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801

About the Role

Under the general direction of the Venue Manager, within IHG policies and procedures, you will ensure smooth shift operations, deliver customer‑focused service, supervise staff, lead guest experience, and coordinate with other hotel departments.

Responsibilities

Deliver warm, memorable guest service and recognize IHG Rewards Club members.

Act as a trusted point of contact for guests, resolving issues and providing local information.

Adhere to policies on presentation, grooming and punctuality.

Develop and maintain cohesive working relationships with team and hotel staff.

Work versatile roster as required.

Participate in departmental budget preparation and meet financial targets.

Qualifications

Experience supervising hospitality staff.

Solid customer‑service orientation and communication skills.

Ability to work in shift environments and a flexible roster.

Knowledge of budgeting and financial targets desirable.

Benefits

Staff facilities including accommodation, pool, beach, gyms, bar, diner, laundry, boutique shop.

Colleague event calendar with recreational activities.

Career development opportunities including onsite trainers and IHG online courses.

Access to IHG’s global talent program.

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