Concierge Intercontinental Hayman Great Barrier Reef Hayman …, Hayman Island

About IHG Hotels & Resorts

IHG Hotels & Resorts is one of the world’s leading hotel companies with over 350,000 colleagues across more than 100 countries. Our team helps guests create amazing memories while delivering True Hospitality for Good.

About The Role

As part of the Concierge team at InterContinental Hayman Excellent Barrier Reef, you will serve as the warm welcome that kicks off a memorable guest experience for our VIP guests. You will stay one step ahead of guests’ needs—recording and acting on their preferences, handling messages, requests, questions, and concerns—to create unique and memorable moments for the guests under your care.

Responsibilities

Deliver exceptional service and exceed guest expectations.

Record and act on guest preferences and requests.

Handle guest messages, questions, and concerns promptly.

Qualifications

Minimum of 1 year experience in 5‑star hotels.

Proficient in Opera, Microsoft Office, and other computer operating systems.

Advantages

World‑class staff facilities: accommodation, dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop.

Staff Event Calendar with tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQs, markets, and more.

Extensive career development: onsite trainers, career development, multi‑hire programs, skills training, and online IHG courses.

Employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties.

Salary

Base rate $26.78 per hour + penalties + loading

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