Customer Service Manager (Carindale)

**Job no**: 572308 **Work type**: Part Time **Location**: Carindale **Categories**: Sales
- **Part Time** Position
- Guaranteed base earnings
- Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman
- an Australian Retail icon in the home and lifestyle space.

The Harvey Norman **Carindale** Furniture Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering _Great Service, always!_ to their customers.

** In this role you will**:

- Actively manage Harvey Norman customer repairs & servicing
- Tag faulty products and liaise with our service agents & suppliers and keeping the service database up to date
- Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
- Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
- Run weekly reports for repairs/service jobs as required by the Proprietor
- Advise customers of arrival of stock and organise delivery as requested by the Proprietor
- Be Health and Safety conscious

** What we require**:

- Experience in (or ability to work in) a customer focused, successful retail business
- Experience working in a high-volume administration role
- Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
- Customer service champion with very strong communication and interpersonal skills
- Ability to think on your feet and manage your own workflow with great organisational/prioritisation skills
- Familiarity with Australian Consumer Law (desirable)
- Friendly, outgoing, approachable and work well as a team member
- Ability to service customers while managing work tasks around their needs
- Going above and beyond to provide exceptional customer focused problem solving
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate

services **What we offer**:

- Generous staff discounts
- Harvey Norman is a strong advocate of career progression with a wide support network for professional development
- An environment where good performance is recognised and rewarded
- A flexible and positive work setting

**Advertised**: 08 Dec 2025 E. Australia Standard Time Apply on Kit Job: kitjobau.com/job/3qgndg