Senior Customer Service Officer (Belmont)

At BlueFit, we’re passionate about Inspiring Community Activity — delivering exceptional leisure, fitness and recreation experiences that bring local communities together. We proudly manage Belmont Oasis Leisure Centre, a vibrant hub for health, fitness, aquatics and community connection in Perth. The Opportunity We’re looking for a Senior Customer Service Officer Belmont Oasis. If you’re a natural leader who thrives on creating 'wow' moments for members and visitors alike, we want you on our high-performing WA team. You'll be the first point of contact, the membership expert, and the heartbeat of our customer experience Key Responsibilities
- Deliver exceptional customer service with a friendly, approachable attitude
- Greet and assist members, patrons and visitors in person, by phone and email
- Process memberships, bookings, payments and other point-of-sale tasks
- Provide up-to-date information on programs, services and facilities
- Manage enquiries professionally and resolve issues with care and efficiency
- Maintain a tidy, inviting reception and customer service space
- Support team members across the Centre to help deliver world-class experiences About You You’ll thrive in this role if you:
- Have previous experience in customer service, reception or front-of-house roles
- Communicate clearly and confidently with diverse community members
- Are tech-savvy and comfortable using booking or POS systems
- Bring positivity and qualified pride to every interaction
- Enjoy working as part of a close-knit team
- Are available to work a flexible roster, including early mornings, evenings and weekends Experience in leisure, recreation, hospitality or fitness environments is a strong advantage. Qualifications Required:
- WA Working with Children Check
- Employee
- First Aid Certificate
- HLTAID011
- CPR Certificate
- HLTAID009 What We Offer
- Full-time, permanent employment with stability and growth potential
- A supportive, people-first culture rooted in community and connection
- Training and development opportunities
- The opportunity to be part of an organisation dedicated to inclusivity, wellbeing and activity for all
- A meaningful role within a busy, community-facing leisure centre Our commitment to child safety All children and young people have the right to be safe and feel safe. It is our commitment at BlueFit that the safety, wellbeing, and empowerment of children and young people is supported across all of our facilities and services. As such, as part of our recruitment process, all of our candidates will be appropriately screened. This will include a working with children check and reference checks and may include a police check. Your application should address the following questions:
- Explain your knowledge and understanding of child safety and safety of those who are vulnerable.
- How would you demonstrate your commitment to child safety within this role? To make a splash in your career, submit your resume and cover letter and let’s make a real difference in our local community together! We believe in inclusivity; therefore, we encourage people of all genders, ages, abilities, sexual orientation, and cultures including people of Aboriginal and Torres Strait Islander heritage to apply. For information on BlueFit please visit our website Apply on Kit Job: kitjobau.com/job/3r1yci